Quote:
Originally Posted by ehanhan
This is what I want to know. If SERO customers or customers who stand up to liar CSR's have their accounts flagged and subsequently every time we talk to Sprint CSR's they see that unfavorable stuff on our accounts.
I think this is the case. In my case when I broke my TP1 and went through Asurion , a sprint store employee told me to mention them swapping my TP1 for a TP2 since he saw how many exchanges/repairs I have had on my TP1. I got shot down hard when I said to them a store employee told me to ask about switching to a Tp2. They swore a TreoPro was equivalent LOLOLOLOL
I really believe playing dumb is the key.
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Playing dumb, in the sense of not speaking of the TP2, clearly didn't work for me as I was satisfied with getting another TP1. I didn't mention the TP2, but I did say that I would be worried that the next TP1 might have similar problems- at which time she then requested her supervisor about a potential upgrade. He shot it down claiming they couldn't authorize upgrades etc, and then she went to try to ship me a TP1 but that didn't work as I explained.