Quote:
Originally Posted by Raging Idiot
I even said just send me another Touch Pro.
She was keying it in and then said "Oh, apparently we can't send you another one because it doesn't show any of these issues as being a known problem, so you'll need to bring it to a repair center".
That is clearly just a cover.
It is likely there is something in the notes or something in the system that essentially blocks any swaps when some criteria is met. Perhaps because I'm listed as getting the Sprint Employee discount (never actually been an employee with them) or perhaps it's just because they gave me a huge discount when I got the Touch Pro. I don't know. This may be a HUGE YMMV. The notes on my account may be tainted by an angry store rep after I corrected him on 3 lies he told in front of customers right before he was forced to give me a deal which he swore he couldn't do.
Or perhaps the system is based on how much money they've made off your account.
If it's none of the above then I must say that the rep I spoke with must surely have been boldly lieing when saying it was the "system" that wouldn't allow me the swap.
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This is what I want to know. If SERO customers or customers who stand up to liar CSR's have their accounts flagged and subsequently every time we talk to Sprint CSR's they see that unfavorable stuff on our accounts.
I think this is the case. In my case when I broke my TP1 and went through Asurion , a sprint store employee told me to mention them swapping my TP1 for a TP2 since he saw how many exchanges/repairs I have had on my TP1. I got shot down hard when I said to them a store employee told me to ask about switching to a Tp2. They swore a TreoPro was equivalent LOLOLOLOL
I really believe playing dumb is the key.