[fozmsu]

I had the same issue on one of my TP's. It was a broken keyboard sensor or something like that. I took it into the Sprint repair center and they replaced it without question. I did a hard reset before I went in and not only did it not fix the problem, it made the phone a major pain to set up. Imagine trying to set up the touch screen with the screen flipping back and forth. It's not easy to hit those X's when they are jumping all over. Any way, I see you are on Metro PCS and I don't know if they are anything like Sprint, but if they are, they should take care of it for you.