Quote:
Originally Posted by canospinach
Your right, that does not sound like normal operation.
As you know if you continuously have this issue time after time you may need to address other issues in how you handle your handset (charging habits, aftermarket chargers etc.). It would have been a great assist in your other post if you had posted more detail about your issue as the general info stated is not an out of the ordinary experience. In your other post in another thread you mention it overheats when on the phone and plugged in. In reality the phone is not designed to be used while charging as its a tremendous strain on the battery as well as charging mechanism. This may be part of your issue.
EDIT - USB charging or connectivity to a PC is far lower power input than a DC or AC adaptor which is why you can use the handset while USB connected but should not when charging on AC or DC. Some premium quality DC adapters may shut off charging during a call to prevent these issues during say in car use.
You and several other people reporting a problem in no way creates an "Implied warranty". Regardless is anyone questioning that this might be covered under warranty? Have you so far not had your handsets replaced? If you do not already have it, I might recommend the protection plan just to make sure you have the best experience at the service center.
Keep in mind when charging or using the phone you will experience heat buildup, sometimes it will feel hot to the touch and that is absolutely normal.
Unfortunately they rate CDMA batteries far too high for real life network usage. I generally charge twice per day. Most consumers have an overly high expectation of battery performance to begin with.
If you want a real heat issue, back in 1992 Blaupunkt made a 1.2watt handheld that felt like you had a hot iron next to your head, not to mention in supporting that kind of power output the battery had no longevity and took almost 12 solid hours to charge  |
I have never known anyone NOT to use their phones while on the charger. Certainly,no where in the manual or on any of sprints websites did it suggest that the internet could be used for only an hour at a time (maybe two,but in any event,the battery goes dead,and the phone becomes useless until it is recharged) I have been through four phones right now,and all have had the problems. Ive even had it happen sometimes on usb,just not as common,especially if the keyboard is open and the back is off. (the latter of which is certainly not the way the phone was intended to be used) I agree,my usage uncovers the issue,but I think I am well within what is considered normal,even if it is not common. (for the record,I use the usb cable or the wall charger that came in the box.)
I admit,spring has replaced the phone,but if I buy a washing machine,and it does not wash my clothes,replacing it with another washing machine that wont wash my clothes really does not help. I also have the protection plan. This is of course a different issue. It certainly makes things easier,but I should not need it to get a working phone. Still this is a different subject,having nothing to do with my phone,but with sprints service in general. Some states require a retailer to honor the warranty while in others they can make you send it back to the manufacturer. It might be good customer service but certainly sprint is free to do as they wish in this regard. Still,I don't like how much effort sprint goes to in regards to figuring out how to make it as inconvenient as possible to NOT pay them an extra 8 dollars a month.
I do agree,sprint WILL replace my phone with another model if I complain enough. I have considered this option,and I may yet go this route,but the only similar phone does not have wifi. Its like if I had purchased a BMW and it had a problem where you had to wait for the engine to cool down completely before you could add gas (ok,not the best analogy) Of course replacing it with another if they all had the problem would not be an option. So maybe they tell me they will give me a different car altogether,but all that is available is a Ford. Certainly if Im desperate for a car that will do the job of driving,I might have no choice. (id have to be pretty desperate =) ) Still,I want turbocharger,heated leather seats and mirror defrosters.
Offering an inferior replacement,or one with the same problems is not a solution. They owe me a phone that can connect me to the internet,and has wifi and bluetooth. One where everything works. And certainly one that can connect for more than an hour or two at a time. After all,would anyone really buy a phone if it said in big letters on the front of the box "This phone is not intended to connect to the internet or make calls over two hours at a time." Almost everyone expects to put the phone on the charger and keep talking. Certainly no one expects that they cant talk on their phone on a long drive,with the phone on the charger.