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Old 01-16-2010, 03:37 PM
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Re: "Unable to authenticate your phone" after flashing several roms

Quote:
Originally Posted by lacklustre484 View Post
When you flash to the official ROM it wipes out the A-Key. You have to get a new one from VZW. Dial 611 on your phone (if it still goes to 611) and ask for level 2 tech support. Don't let those numb-nuts in level 1 tech support even try it. When you get to level 2 tech support tell them you upgraded to WM6.5 and lost your A Key and need a new one. It should be 26 digits. When they give it to you, go to the dialer on your phone and dial ##778 then press the call button. Navigate to the section that has the A-Key, hit edit, enter it, and save changes. Phone re-boots and can now authenticate on the network. May happen 2 or 3 times before it sticks for good. Be sure to dial *228 option 1 after it reboots for the first time. Verizon knows about this issue, but its not worth releasing another software patch to fix.
thanks that was very informative and was the answer i was looking for
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