[wobumang]

...purchase and customer service history

touch pro
hard reset
hard reset
hard reset
ad infinitum
touch pro refurb. "yay, thank you sprint! i like to spend an unsatisfactory whole of my battery time, 3hrs, with you"
hard reset
hard reset
hard reset
ad infinitum
touch pro refurb. "yay, thank you sprint even longer!" 4hrs
hard reset
hard reset
hard reset
ad infinitum
touch pro 2 refurb. 6hrs "COOL. hey, where is everything? just a phone and a battery! oh well, look at that screen *drools*. what is that smell? christ! this phone is as bad as the lifebuoy scene from a christmas story! i can still taste it two hours after talking on it. i'm going blind!"
touch pro 2 refurb. on its way. 3hrs...

but at least everyone i ever spoke to at sprint agreed with me.