For my first phone, I went into the verizon store and they gave me a pamphlet, I don't remember the company name, but it's verizon's phone claim service for those who have phone insurance. I had to pay $50 for a replacement.
oh haha, while typing this i remembered.
http://www.phoneclaim.com/
After my 2nd one messed up and I took it into the Verizon store and they had a new one mailed out to me for free.