Well they screwed me... the motor on my vibrate went out in mine and it was still under warranty. They argued with me on the phone and tried to make me pay the deductible..talking about if there was a problem with the motor in the vibrate I should have called when I received the phone. I'm like WTF???? The thing JUST went out and its a manufacturers problem. So then they gave me the run around and made me find a service center to let them verify that the phone didnt have any "physical" damage before they would replace it without the deductible.
I did that and then they sent me a damn refurb.. no box, no screen protector no nothing.