[canospinach]

Originally Posted by klurf8881

just FYI people are talking about on sprint.com when you search through the phones, there are bullet points of the feature highlights. GPS enabled was initially a bullet point for the mogul, hence many thought it was an included feature. Trust me it was CLEARLY deceptive on Sprint's part

Trust me, i completely understand what people are referring to. However as you know the burden of proof is on the person who makes the claim. Whether or not you feel it was "Clearly Deceptive" is purely your perspective and in no way is fact or should be a basis to be considered fact. That being said there is a place for opinion here.

Originally Posted by klurf8881

oh and to your last post a page back about the name calling, the most valuable thing ive picked up working at a law school and starting myself here soon is its all "sticks and stones" and there will always be people who dont agree and dont go about it maturely. Life is 10% action and 90% how you react to it.

Thank you, i will take your post as a compliment.

BTW i find its an optimum choice to live by Action and not reaction as people who are reactionary really never have control of their own destiny

Originally Posted by klurf8881

back to the general point, the people who deny problems say others are "whining" Its not too much to expect a $550 to work with basic features such as bluetooth correctly that a $50 flip phone does. Theres NO reason anyone here has to justify their issues with the phone- sprint has come forward and admitted problems (with bluetooth for one) and no less than 100 users and prob much much higher have reported the same types of issues across message boards. 10 people, ok i see doubting it, but were talking mass numbers of users.

Your comparison is unfair and here is why: A $50 flip phone is not as complicated a device (from an engineering standpoint) as a WM device. It is only comparable in the fact they are both devices used to make calls. A Porsche will have completely different issues from a Hyundai. It should be clear in my daily role i work with the carriers and have been in wireless for almost 20 years. I have an excellent understanding of the sheer mass and nature of the situation.

As you know from your own experience, litigation has few benefactors. If Ebmorgan is going to make dramatic claims and tell people they are wrong (he also told me i was wrong) i simply want him to provide evidence to substantiate his claim. You should be talking to him as it is his choice as to who he bullies his opinions on.

Originally Posted by klurf8881

And yes i will vouch CS, tech support, anyone at sprint DID insure mogul users that they would have the issues fixed and NOT to return them. S0 a lot of people did keep them past 30 days on this notion that they would take responsibility and fix the problems in a timely manner, now 6 months later and still not up to par......I understand how people feel duped, i sure did, but luckily i did get it returned with sprint and got a touch instead.

The MAJOR problem also i see is that people do say "call sprint and get a resolution" OK, apparently these people have never called CS in their lives. ANYTHING with sprint is a fight. heck i had to fight them for 2 freakin weeks to get a check mailed for a $500 balance on my account THEY OWED ME. why i had to argue and call 5 diff departments, i have no clue. Which btw was a returned mogul and i had to fight them to get that returned too. They dont just give in to what you say that easily EVEN if you can clearly list your problems and validate them. Theyre made to sell a product and dont want returns obviously without a fight to sway you to give up.

Its MUCH easier said than done to get anything done contacting sprint, trust me. And they deny people returning their mogul's even if they truely dont work right. Its just not a viable solution in all cases. Some people are stuck with no resolution to legit problems, you have to recognize that

WHAT THEY SHOULD HAVE DONE- a kind of "silent recall" as in if people want to return them let them, if people want to keep them and stick it out so be it. Give people and option to return it 30 days or not if there are clear issues with basic functions on it. THAT'S good business and taking care of your customers who pay way more a year on average to you for service than the cost of that phone.

Your statement mirrors a majority of statements made by people who deal with organizations with large Client Services volume and is in no way unique other than it pertains to you. FYI it takes approximately 21 days for a paper check to go through the validation process and be issued. You had other options (account credit etc).

I know for a fact if you approach Sprint correctly they will do exactly what you suggest in that they will swap out a handset for another or different model in a deserving situation, regardless of initial ownership time. Due to the fact the manufacturer (not SPCS) carries the warranty on the product if you do not have ESP and you ask for warranty after the initial 30 day period you will be referred back to HTC as it is their responsibility to satisfy the warranty issues after the initial 30 days.

You can search this forum and see for yourself the numbers of people who have been taken care of by having alternate handset exchanges. As Jbonilla pointed out, i am one such person. To be entirely frank I have had a Treo 600 swapped into a Treo 650, Swapped into a 6700, swapped into one of my current 6800s. Non of it had to do with my relationships and was handled at the Core Store level as any other consumer. Yes i deal with my issues just like you or any other client.

I worked on the Nextel Service Center rollout and was involved after the merger when the technologies were integrated at the service level, i have a fair understanding of the capabilities.

You say its not easy, your right. Things that have value often are not. If the user wants easy, no hassles then i might recommend a no contract or pre-paid service where you can cancel without ETF and not have potential billing concerns as you described.