[GoodThings2Life]

So I've read a lot of the posts on this thread, and I can't help but think... Gee, my phone does not behave in the manner described in the complaints.

Yes, it gets warm when the wireless is on and I crank the performance up (so I usually set it in the middle of the power management slider). That is, as canospinach claims, a fact of life with radio-based technology. It does not, however, overheat and shut down. It does not get too hot to hold during a normal phone call. This would very quickly happen to a majority of users and would be a very publicly documented issue if it were a genuine defect.

As I read the people ranting, I can't help but wonder-- what the heck are you doing wrong or not doing at all (and should) that is causing this to happen to you? What do you have installed that could be causing the problem? What configuration changes could be causing it? What environmental issues could be causing it? For example, you say in a warm room it does this. Define "warm room" to me... are we talking 70-degrees Fahrenheit? 80? 100? Why are you using a heat-generating function in an already overheated room?

People, by nature, don't do very good diagnostic work, because most people are in too big a hurry to blame others to figure out what is really wrong. At work, I recently had a user whose wireless adapter would "randomly" shut off on them, and the resulting loss of network connection was locking up their computer while it tried to reconnect to network resources. She would blame it on anything but herself, even though I gave her 2 other computers, 2 other hard drives, a completely re-imaged system, and noone else in the office was having the same problem. I finally traced it back to a function with a PC Card Broadband adapter. She would connect it and use it to get around a ban on MySpace and Facebook, and the card would disable the wireless adapter to prevent network conflicts. When that happened, her computer realized it wasn't on our VPN so it locked up finding the network shares.

Why the long story? Because as I read the rants, I realize that canospinach is right. Everything he is saying can be logically proven and demonstrated, but the claims against are all stated in anger and frustration, and they're not all that accurate. If you have had a number of replacements that are all doing the same symptom, yes, it's POSSIBLE that it's a manufacturing defect, but ONLY until a majority says, "Mine doesn't do that," or when they say, "Mine does that only if I do x stupid action." At that point, it becomes user-error or environmental condition.

Frankly, after reading all the rants, I'm not convinced that it's a manufacturing issue. I know that my phone works as designed, which tells me the manufacturing is fine AND my own use of the device is fine. I don't doubt that others are having a positive experience either. We're anxiously awaiting new functionality-- ie. the topic of the thread-- but as long as they meet their goal and deliver an update, there's no reason to complain.

That said, I love the big giant cartoon post pointing out how off topic this thread is at this point. If you are unhappy with Sprint and the Mogul, you have a few sensible courses of action to take-- drop your service or change phones. Sure it might cost you, but what costs more-- a contract penalty or paying for a device that doesn't suit your expectations?