[banden]

You're correct about the majority of posts; however in there are some very valid concerns and issues. Also, HTC was never supposed to be supporting anything outside of warranty claims for this phone. It certainly seems that they are providing service outside of the scope of their agreement for support due to the void being created by the lack of google support. (They want people to submit an email and wait 72 hours for a response.)

Most of the valid issues are for the following:

-Shipping issues, order processing issues.

--the phone seems to only connecting to HSDPA 3G and don't seem to be able to connect to UMTS 3G services, at least not when there's EDGE available.

-website issues (Nexus one upgrade page was down for days.)

-The site is not forthright with upgrade pricing, and their model is way outside the norm for any retailer or provider:

Google doesn't subsidize family/share plans for new or existing subscibers.
Google only subsidizes packages that have unlimited text (which is made obsolete by Google Voice.)
You have to do some pretty thorough investigation to find upgrade pricing: an existing TMobile smartphone user who is out of contract on a $120/mo plan has to pay $379 for the Nexus one.

From a corporate perspective, the purpose of having a Forum for support is that it's cheap because your user base will often provide the answers in your absence. For a launch of this magnitude I would've expected at least a half a dozen Google employees responding and administrating the forums for at least some resemblance to customer service. Instead they have a few posters who are picking and choosing the easy questions to answer or defer to an email address.

I just hope all this is ironed out before the CDMA launch.