Quote:
Originally Posted by pflatlyne
Sprint fanboy or not,the phone overheating during voice calls,discharging and shutting down,is NOT normal operation. While this only happens in a warm room,if you have wifi on,it happens even in a cool room. Ive been through several phones,and they all have the problem,and others report it too. Its called an implied warranty. If you buy a washing machine,you expect it to wash your clothes. If you buy a phone,you expect it to make phone calls. If I want to talk all day Saturday on it,it should do it,like any other phone does. If it overheats,discharges and shuts down,thats not what should happen. Not to mention that I should not be expected as an end user to even have figured this out. All I knew was that sometimes my phone stops charging. Fortunately many years of experience pointed me in the right direction and a can of compressed air verified it.
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Your right, that does not sound like normal operation.
As you know if you continuously have this issue time after time you may need to address other issues in how you handle your handset (charging habits, aftermarket chargers etc.). It would have been a great assist in your other post if you had posted more detail about your issue as the general info stated is not an out of the ordinary experience. In your other post in another thread you mention it overheats when on the phone and plugged in. In reality the phone is not designed to be used
while charging as its a tremendous strain on the battery as well as charging mechanism. This may be part of your issue.
EDIT - USB charging or connectivity to a PC is far lower power input than a DC or AC adaptor which is why you can use the handset while USB connected but should not when charging on AC or DC. Some premium quality DC adapters may shut off charging during a call to prevent these issues during say in car use.
You and several other people reporting a problem in no way creates an "Implied warranty". Regardless is anyone questioning that this might be covered under warranty? Have you so far not had your handsets replaced? If you do not already have it, I might recommend the protection plan just to make sure you have the best experience at the service center.
Keep in mind when charging or using the phone you will experience heat buildup, sometimes it will feel hot to the touch and that is absolutely normal.
Unfortunately they rate CDMA batteries far too high for real life network usage. I generally charge twice per day. Most consumers have an overly high expectation of battery performance to begin with.
If you want a real heat issue, back in 1992 Blaupunkt made a 1.2watt handheld that felt like you had a hot iron next to your head, not to mention in supporting that kind of power output the battery had no longevity and took almost 12 solid hours to charge
