[OffdahGlass]

I dropped my dayum phone (Sprint HTC TP2) in the aquarium two weeks ago (dont ask). I also have my HTC Hero as my backup phone in case something were to happen to my TP2. In this instance, since I activated my Hero online as soon as it was apparent the TP2 was inoperable, Asurian had shipped me another HTC HERO! I called and they corrected the error by sending out a brand new Touch Pro 2. I sent back both phones. I had to pay the $100 deductible- which the operator says is standard with damaged HTC devices. I am very glad I had this insurance- which I never used previously. They ship Fedex the VERY next working day from KY. I live in Ohio so I got the Hero the next day and the HTC TP the day after I made the call to tell them they sent the wrong phone. Great service! They really want you to have your phone ASAP!!!