Quote:
Originally Posted by Dr.8820
i agree. the poster above you probably didn't read any of this thread, just came to the end to post their little rant. but everyone i've talked to at sprint knows the tp was flawed, so if they aren't getting a replacement, i say they didn't try correctly.
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i have to disagree with that. this has a lot more to do with the problems your phone has, the store, its policies, and the employee you end up with than how you approach the matter.
i read every single post on this thread, and it took me 2 months and half a dozen calls and half a dozen store visits before i finally got my tp replaced with a tp2, and my phone had legitimate issues. i tried playing dumb, tried asking outright for replacement, even tried begging at one point. none of it mattered.
i finally hit on the right combination of phone issue and service rep who did a hard reboot on my phone and said they would replace it with a different model if the issue continued happening. i made sure he said he would note my acct with that too. even then, when i called back with continuing issues, i had to fight to get the tp2 because the other reps didnt want to honor it.
the phone problems make a big difference. if you have intermittent problems like most of mine were, freezing up, random rebooting, waking up and the screen being completely white, not dialing out, overheating, you arent likely to get as much help. if they cant immediately replicate the issue, they will deem it as "working properly" and send you on your way. however if you go in with a known and provable problem, like a broken kb, that they can see for themselves. i walked in with my sister, both of us having tps, and she walked out with a nib tp2 to replace her broken kb tp, while i got sent away with nothing because my phone passed their diagnostics.
so if the factors line up, you are good. but if one of them is off, you are likely to end up disappointed. its not just how you approach it.