Quote:
Originally Posted by piedra92
I guess the replacement experience is based on where you live. I went in to my local repair center to point out that the plastic piece that covers the 4 buttons (home, phone, etc) was warped and that I had to make sure that I pushed down hard to ensure contact. The rep told me they would probably have to replace the phone as they don't have parts to fix these phones. I asked what they would replace it with and she said a TP2. I said fine and left. One hour later I received a NIB TP2. I live in RI and this is a corporate repair center so I guess I got lucky.
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I agree, plus I think it depends on what the problem is. I doubt that the front plastic piece is an "in stock" repair part; so the shop couldn't repair the phone and offered a replacement instead. The screen however [apparently] is a standard repair part that is in stock since they could fix my phone for me.
Quote:
Originally Posted by Dr.8820
i agree. the poster above you probably didn't read any of this thread, just came to the end to post their little rant. but everyone i've talked to at sprint knows the tp was flawed, so if they aren't getting a replacement, i say they didn't try correctly.
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Sorry, I will admit that I didn't go through all 263 pages of the thread
but I did read through a decent bit of it along with several other threads. I know I could force a failure and get it replaced/upgraded. I don't know if my regional store is just more hesitant to replace a faulty phone compared to others or if they just refuse to recognize that the phone has issues... as I said, the smaller shop recognized this from the start and offered a replacement but could not offer me a TP2. They sent me to the regional store (who can give a TP2) but the regional refused to recognize that the phone is prone to failure (unless I could induce a failure in front of them).
I also do have the full insurance so if I wanted to upgrade that badly I could just conveniently lose the TP. I was more ranting because I was pissed that I got sent 45 min (per direction) out of my way for "nothing". 1.5 hours of driving and 1 hour wait and while I did get my screen replaced which is all well and good.. the fact that they wouldn't do anything for my other issues was what got to me. I have been to a sprint store with this phone before (for the same intermittent problems) and have had no luck after repairs.
I planned on calling into asurion (sp?) and ordering my replacement via that route last night, but figured that going to a sprint store would be quicker and I would be more likely to end up with a BNIB phone. So i jumped at the opportunity when I heard that "the regional store can replace for you". Just ended up coming back to bite me is all.
Don't worry, I'll be sure to read the full thread next time
