Quote:
Originally Posted by asuux
My HTC Touch Pro 2 has no sound at all as of a few hours ago and there's the icon for the Wired Headset Connected and it won't disappear even though there has never been a wired headset connected. I suspect this is the culprit and I have no idea how to fix this problem.
Does anyone else have this same issue or something similar and is there a way to troubleshoot this?
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Try a soft reset (remove the stylus, battery cover, then poke the red reset hole on the side) and see if that helps. If not, go to your Start Menu and click on settings. In the settings menus, you will find an option marked 'Clear Storage'. Before you use that option, back up anything that you want to keep that is not on your storage card or SIM card to your PC, as that option will erase all of it.
The 'Clear Storage' will reset everything to factory defaults. If the sound works after this, reload all of your programs one at a time until the issue re-appears. Then you'll know the culprit. If the issue is still present after the hard reset, all I can say is that I hope you have insurance. If so, take it into a corporate-owned Sprint store and they will attempt to repair it. If they fail (and you have TEP) they will replace it free of charge.
Good luck. If I helped, don't forget the 'Thanks' button.