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Our complaints should be heard, no matter our business category. I know of Sprint's past history with neglecting customer demands (like the WM6 situation with both the 6700 and the Moto Q as well), but the 6800 is a relatively new handset, and considering the problems with the phone prior to 2.17, I'd say Sprint owes us one. It would be unwise for them to abandon our handset generation, especially since we're less than half a year old.
If they fail to address the issue even after our petition letters, there is an Sprint executive hotline that we can dial to bring this one level up. The key is to not give up, and to keep pressing Sprint until they meet our demands.
Last edited by leetsauce; 12-20-2007 at 10:07 PM.
Reason: grammatical slip :)
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