Quote:
Originally Posted by markgamber
THIS IS a last resort. I've spoken to people at Sprint to the point where it made me sick to my stomach and you know what happened? Absolutely nothing. At best they had nothing to offer and at worst they were belligerant. The further up the ladder I went, the more obnoxious and self-serving they became. So I filed complaints with the BBB and the state AG. I've already replaced this turd with a real pda phone at my cost because I needed a phone, not a list of excuses, but THIS is why ONCE AGAIN (how many times has it been now? I've lost track) Sprint has been voted the ABSOLUTE WORST in customer service. Sprint could eliminate their entire CS department and it would be a considerable step up.
|
First off, i do appreciate and acknowledge your frusteration.
You do realize its your choice to stop service and goto another carrier where you might get the client services you expect?
Many of these posts play the victim, yet lets all be adult about this, its the users choice to signup or cancel service . I dont see anyone with a "gun to the head" forcing you to choose Sprint, nor do i see such an entity forcing you to continue service.
Contracts can be canceled at any time. Coverage and Performance are not guaranteed as per the service agreement you signed. Current breakage models say you need to be on at least 18 months (per handset) for Sprint to cover its costs to provide your discounted phone and service, so you may pay an ETF, but you knew that when you signed up as thats nothing new.
Bottom line, if you are that unhappy....switch...its awfully easy and takes far less time/resources than legal action.