Thread: Who plans to go HD2?
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Old 01-05-2010, 01:25 PM
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Re: Who plans to go HD2?
Quote:
Originally Posted by 1999TL View Post
I have literally not called Sprint CS in 2 yrs. Is the service still that bad? Last timeI dealt with ecare with my Mogul, I was shipping a new Touch Pro. So their service is allllll right with me. Then I got the TP2 free too.....
Im with you, i never have any problems either but when i use to work their 2 years ago, the customer service was bad. it has dramatically changed for the better but in alot of peoples mouths they have a really bad taste from sprint and plus people talk so word of mouth is killing them also. sprint needs to change that look, customer service is really big now, even at my company (comcast) we made our phone reps have certain things they have to say on every call now, like "we appreciate your business" you should here alot of companies saying this before you end the call now, just goes to show how big customer service is. thats just 1 example.
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