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Old 01-04-2010, 06:02 PM
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Re: Calendar issue when syncing

I just got a replacement phone and it's having the same problem. I contacted HTC, and this is what they sent me....

Thank you for your inquiry regarding calendar events on your HTC Touch Pro2 device from Sprint.

We understand that it is important you receive all the information to best utilize your device, Chris.

If this issue coincided with the installation of a third party application, please remove the application and evaluate the result. If removal of the application appears to resolve the issue, the application is likely the cause and you should contact the application provider for further assistance.

If no third party application is involved, please verify that the clock on your device is set to the correct date and time. Verify that daylight savings time is not currently enabled on your phone. Please also make sure that your computer and your phone are set to the same time zone.

If you have enabled a visiting time zone, please disable it.

Deliberately change the time zone on your device to a wrong time zone and then switch back to your time zone. Soft reset your phone by pulling out the stylus, removing the back cover, and using the stylus tip to press the Reset button located at the back of the device. Your device will restart and display the Home screen. Replace the back cover and insert the stylus back into its compartment. You should close all running programs prior to a soft reset, as you will lose any unsaved data.

If your device's issue persists, please change the date on your device to a date prior to November 2, 2009 and then synchronize your device to your computer. Soft reset your device, return to the current date, and then synchronize your device to your computer once again.

We apologize for any inconvenience you may have experienced.

But unfortunately it didn't help with my problem.
Can someone please help me with this issue?
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