Quote:
Originally Posted by bullhead00
I just have to say man, there's no reason for Verizon to have made you sign a new contract, and they know it. I'd be on the phone with them everyday until that contract is null and void. There was no contract for me to sign, I wasn't asked to sign one, AND I got to keep my Touch Pro 1! I would so be calling them back to protest them making you sign an agreement!
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I know.... ugh, man it makes me sick and mad every time it comes back into my mind and I start to dwell on it. I am the kind of person that loves good customer service and will go out of my way to raise up an associate or business if they supply a great experience or product, but the opposite holds true as well.
I know and understand their marketing corporate tactics they executed here, its obvious - give the customer a shiny new phone, and in the midst of their excitement, make them sign on the dotted line. Doh!
I did email in a very well written and thoughtful account of my feelings on the matter, and was given a call by a representative in response... but in short, I was just battle fatigued, if I can use that term loosly, after 6 weeks of back-and-forth with Verizon.
THE SILVER LINING is that, at least in 22 months when I can 'upgrade' at their 'discount' who knows what insanity willb be available then! 2 years from now, we might have veritable mini-laptops dressed up as phones, oled multi touch with 12mp cameras, and wifi-n networking!!! One can hope......
PS: Regarding my TP2, I admit.... I LOVE it. I typed this entire post on it, WITH gloves on, waiting in my dentist's office!!!