I called Assurion too when i lost my phone. they sent me a refurb 6700. the keypad stuck while typing making me have to re-type letters O's and other keys. well i called Assurion back and complained about me getting a bad phone, and the fact that i had to send my phone back to them before they would send me another refurb 6700. So they agreed to send me another refurb 6700 without me having to send the old one back until after i got the other phone. the 2nd phone had a problem with the touch screen not working in the X area. so i called Assurion back and told them that this phone too was bad, and they made me go to a spring store to have a tech confirm that it was bad; which i did, and the tech did confirm the phone was bad. so I called Assurion back up and complained about me getting two bad refurb... and they agreed to send me a BRAND NEW 6800 IN THE BOX within 10 days.
i'm located in oak park, MI. a suburb of detroit, mi.