[bullhead00]

Wow this thread got long! I've been over in the TP2 forums for so long I forgot I posted it! Sorry guys. Loving my TP2!!

The thing is, there's no reason for the rep not to give any TP1 user a replacement TP2, even if it's their first replacement. Verizon doesn't even offer the TP1 on their website anymore, mainly because it had so many problems.

Just be persistent with any rep you're on the phone with, and if they ask to send you out any replacement other than the TP2, politely tell them you're going to try to go through HTC for a warranty claim. They don't know that you're not going to do that.

Then wait a little while - 2 hours, 2 days - it doesn't really matter...and call back. Because you're going to get a different Rep every time you call them back! And if you can talk to a customer service rep and get them to agree that you've had a bad experience with the TP1 and that you should be upgraded to a different device, TELL THEM TO PUT IT IN YOUR CALL NOTES, so that when you get transferred to tech support you don't have to explain your whole situation again. I believe this is what inspired the tech support rep to upgrade me to the TP2.

Keep calling different reps until you get them to agree to send you a TP2!! Good luck guys and Merry Christmas!