[k_semler]

Well, if your device is being a PITA, or is otherwise unusable, get a new one. If you have legitimate issues, you are entitled to get a functional replacement. But if it's a "because it's old", then I'm sorry but that does not qualify. If your device does not meet expectations, you are entitled to a replacement comparable device.

(personally, I don't know why Asurion gets such a bad rap, the one and only replacement that I got from them functions 100% to my satisfaction, and hope I don't need to replace it soon. ($125 deductible is kind of an incentive to "make it work and if I can't, try harder".)