[n8mack33]

Still no dice for me. My replacement showed up last week defective so I called for a replacement on that one. They said they have TP's in stock and the guy wouldn't budge on offering me something else. I never even made it to tech support I don't think. Perhaps my 3rd TP will be defective as well and I'll be set. In any case I'll ask to speak to a supervisor. The quality control is pretty bad on these refurbs... the one I'm sending back now came out of the box with the faceplate sticking up (near the home and call buttons so that when I would press it sometimes it would get stuck on the side).