Quote:
Originally Posted by Spydc
Okay guys. This is how you can get your TP1 replaced to a TP2. If any of you have a TP1 obtained from Asurion in the past 12 months, call them. They offer tech support for any phones u receive from them through a claim. When you call, select the prompt that states if you are having difficulties with a phone you recently received. You will be forwarded to asurion tech support and they will troubleshoot the problem over the phone with you. I had two TP1's on 2 lines and both were asurion replacements with keyboard problems. In any event, they deemed that my TP1 was defective and went to process a replacement. At that point, i asked if i could get another phone and they read off the list of replacements. I asked for the TP2 and received it the following day NIB. This seems to only work for defective replacements through asurion. If you file a claim for damage, they will most likely give u another TP1.
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I have a question about asurion or w.e... If i file a claim via them when my device messes up and then i get a replacement from them and if that replacement messes up, will they exchange it free of charge? or have to pay out another 100$? thanks! btw guys do listen to what Dr had posted...