[gazment]

Been with sprint for over 8 years. I've been through it all, when something as serious as this happens without your consent, do everything you can to get transferred to retentions and politely express how very displeased you feel and how they have yet again performed poorly. Your a loyal customer and were taken advantage of. This could have easily netted you a 20 dollar recurring credit to your account (if you don't already have one).