[duck9191]

i seen a ton of people come with online AE phones they want activated, and when i asked what was wrong with the old one they say, "o nothing i wanted a new one" or "it had a scratch". so thanks to idiots like that you guys who are far away from a sprint service and repair are hassled. but like homamk said, tell them whats up, and they should help you. if they dont help ya, hang up and call again.

indirect stores can NOT give you a different model with out it coming out of their pockets, and corporate stores can if you qualify for a WEL list violation like mutiple exchanges or know issues with your current phone. if customer care notes the account they should be able to also depending if they have the phone in stock at the time.