Quote:
Originally Posted by austintb
Well patience is key in this sort of situation my friend. I had the same problem with my old Mogul and Touch. You should'nt go straight in and say, "But there's other people who got the Touch Pro 2, why can't I?!" They will immediatly say, "Just another scammer...", and will tell you everything you don't wan't to hear. Just go in there with a straight attitude, and say something like, "Sir, I am fed-up with this phone. I have had it replaced numerous times, and it is still giving me the same problems. I can't work with this phone anymore, and I wan't a different phone. It is your job to provide your customers with working phones, and with this phones history, I want a different phone. The Touch Pro 2." Say that, and tell me how it goes. And also, call Asurion and say the same thing, they are more likely to give you any phone that you wan't if you are persistant and straight-to-the point with them!  Enjoy. |
thats just it brother, im not going in there being irate, im telling them that ive gone through 7 phones... one of them didnt work out the box, they get the phone they go to set it up and BOOM the phone dies.. ive spoken to managers, ive call retentions, customer service... i dont need a tp2 i need a phone that works.. im tired and at the end of my whits