Quote:
Originally Posted by silverD16y71996
im so pissed of right now... so ive had 7 different touch pros, all have gone to shit... for bad keyboards, internet not working, screen dieing, all kinds of stuff...
so again i take it to sprint and tell them that this is just bull and that they need to do something about it, that i cant tell how many people have gotten the tp2 for smaller stuff that what i had happen to mine and again they say they will send me another refurb tp.. 
i call sprint and get the same run around.. what do i have to do break the damm phone my damm self to get a phone that works... the messed up part is i havent done anything to the phone to make them break..
im so pissed  |
Well patience is key in this sort of situation my friend. I had the same problem with my old Mogul and Touch. You should'nt go straight in and say, "But there's other people who got the Touch Pro 2, why can't I?!" They will immediatly say, "Just another scammer...", and will tell you everything you don't wan't to hear. Just go in there with a straight attitude, and say something like, "Sir, I am fed-up with this phone. I have had it replaced numerous times, and it is still giving me the same problems. I can't work with this phone anymore, and I wan't a different phone. It is your job to provide your customers with working phones, and with this phones history, I want a different phone. The Touch Pro 2." Say that, and tell me how it goes. And also, call Asurion and say the same thing, they are more likely to give you any phone that you wan't if you are persistant and straight-to-the point with them!
Enjoy.