Thread: Needing Advice Here
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Old 12-19-2009, 07:50 PM
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Re: Needing Advice Here
First of all, with the rep cracking the screen while he/she was in the back, they are totally responsible for your physical damage. I'd go straight to their manager and demand it be fixed.

Second, yes anytime there are scratches on a phone, we do consider it physical damage, but at our store, we accept slight scratches, not deep ones. So there is a difference. I say someone just didn't want to help you after they made a mistake.
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