Quote:
Originally Posted by muyoso
It really isnt a "legitimate issue". I am not going to squabble with you about it, but a legitimate issue is not being able to receive calls, keyboard not working, phone falling apart, something that is a hindrance to the phone working. Asking sprint to upgrade you because you have to tap on the text inbox an extra time or two is not what I would consider legitimate, and the solution that should be offered to you is to downgrade the rom to an earlier one. They are supposedly already working on a fix, so trying to use this excuse to get sprint to give you a free phone is not going to work most of the time.
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That's total crap, and you are squabbling about it. If you send and receive 100's of texts a day, it becomes a huge issue. And the phone isn't exactly the snappiest in going in and out of threads. I've given Sprint chance after chance to fix it (even downgrade the ROM), and they can't, so they should be willing to put me in a phone without that issue, that isn't a big step down.
Yeah, and HTC or Sprint might be working on a possible fix, but who knows when or if that will really come. It's not an excuse, it's a real usability issue. I spent $300 on this phone, and if it had worked this way out of the gate, they would've had it back in their hands the first 30 days.
That's overlooking the other design flaws of the phone (which this refurb also exhibits) which cause it to overheat, stop charging, and drain the battery. I should know, I've spent many hours on the phone with Sprint the past few days. This one also has the home key sticking up, and it snags on everything.
I mean, maybe to you none of that matters, but this is last year's Mercedes, and if they can't fix, they need to give me this year's Mercedes, not try to pawn me off into a Nissan Sentra, and not tell me to just suck it up and drive it around with no heated seats, or electrochromatic mirrors, or traction control, because I paid for those features, and I paid for the insurance to keep them working.
ANYWAY UPDATE:
Called *2 in exasperation of wasting 5 more hours and being treated rudely. Advanced Tech support sent me to Account Services, who sent me to their Management Team. The call dropped, and I thought I'd have to start over, but the guy from the management team actually called me back and told me he's resolved my issue!
He called the corp store in Madison, TN and spoke with the manager, who said he had no problem giving me a TP2 through their multiple exchange program so long as my phone didn't have physical damage. So I have to drive out there and have it looked at, and they'll ship a TP2 to my house. I asked him if I was going to have an Out of Stock problem, and he said definitely not. He said if they carried the phone there, he'd just hand me one out of their stock, so I guess I'm getting NIB. The guy in Account Services told me the way the store agreed to do it, and the way it's notated on the account now, that the store MUST give me a TP2 or it becomes a legal issue. (!!)
I'm gonna head there and get my phone inspected now, we'll see if this is another wasted 3 hours. (It's about an hour away.)