[Arterion]

No luck at the Corp. Store in Brentwood, TN. I was basically told I was trying to scam them, and they acted like the unread text problem didn't exist. I sat down with the tech, my TP in one hand and his TP2 in the other and showed him the difference. They offered me the same crappy phones, saying they were "comparable", but I said we could compare the specs of each, and they'd be inferior in every way. The only comparable phone spec-wise was the TP2. You're just trading a dpad and LED for an improved screen. I told the the only comparable phone they offered was the TP, but they are all coming in buggy on the latest ROM.

Another tech tried to tell me I had to tap each message, but in demonstrating how to do it, he could scroll down or get it to register a tap; it just selected text.

What a joke. I told the manager there I needed to speak with his district manager, and he wouldn't give me her info, but told me he'd have her call me within 48 hours. If she doesn't, I'm going to google that shit up and she's definitely going to hear from me.

Right now I guess my angle is waiting on the rep with executive support to follow up Monday. I called back to try Advanced Tech -> Escalations twice, but they kept telling me they couldn't send me a phone. I asked who could help me, since no one will, and he said I could try talking to Account Services, but I got hung up on there. (Maybe "disconnected")

I have a legitimate issue and I am starting to get really pissed off. I'm about to start calling the executives or do a mass email to their addresses which are listed on Consumerist. This is just ignorant.