[vindication84]

Okay, so last week my TP's keyboard crapped out so I took it into a repair store near me to get it repaired. The guy there couldn't repair it so he just ordered me a refurb. I picked up the refurb Tuesday just to find that the top screen was not flush with the bottom-- the lower part was raised up at least 1mm. So I just called *2 and after a while they transferred me to the exchange department. The guy told me that he could order me a replacement TP and I asked him if I could swap for a different device. He put me on hold and came back with the list- HTC Snap, Treo Pro, BBerry Curve, Palm Pre, or another Touch Pro. I was, of course, not happy with those so I asked if I could swap for the TP2 because they were comparable. He told me "Unfortunately, no. It's a brand new device so they're not willing to trade those out yet. Possibly sometime in the near future they would allow that, but not now. I'm even surprised the Pre's on there.." I was really close to ordering the Pre, but since the exchange path isn't reversible, I just asked him for another Touch Pro. Hopefully when something happens to this new refurb, my luck will be better!