[amjohn]

Got the case off e-bay. I don't think they intended for it to be a bad case, just was not a good fit for this phone. I probably could take a file to it to shape it better for the phone, but since taking the back off to soft reset is a necessity, any sort of case that requires prying to remove is going to be an issue- will loosen the keyboard over time.
My stylus does fit the reset button- already had to do it, so know it works. Turn phone over, remove stylus, remove back of case. With phone facing down, reset it in middle of side panel of phone, next to microSD card slot.