Quote:
Originally Posted by alabij
Bad calls are customers who literally curse at the representatives. Those customers are typically flagged. No matter how bad your service is or no matter what company it is you are not entitled to be cursing at the customer service rep. They are there to help you not to take your abuse. If you feel your service sucks to the point that you want to be abusive then you can call corporate and express yourself. Those are the people you pay your money to.
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I actually work for verizon wireless - I give things to people who are nice. Annoying, bitchy people who whine and whine, I will argue with and explain the way things are endlessly. If you're cool, I tend to be much much more giving and willing to bend rules.