Quote:
Originally Posted by quid246
Give them a break. They probably get so many requests for support when the answer lay at the end of a search button.
Also, it's December... people have lives outside and between holiday shopping, holiday parties and what not... they can't always be monitoring their inbox for trouble.
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I would agree with you 100% but...
I'm not using the free version, but the paid version, only because the paid version says it will work instantly and has 24/7 support.
I feel that if you are charging for something, and promising instant results and support, you should be there for it, even on the weekends, as promised.
Again... I realize they are providing a service to all of us, but what gets me upset is them advertising something fee based and not delivering it.