Quote:
Originally Posted by Major_Nate
I laugh when tech support tries to explain to me how to program a device by "Pressing ##", then reads off the lock code by a script. lol.
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Would you mind elaborating?
Quote:
Originally Posted by apacho01
LOL so very true. We have 5 techs at my store, three of which use blackberrys. They have a limited knowledge of WM but are very good with blackberry.
I personally worked in Tech Support for over 4 years so I know how "dumb" most of them can be. But there are a handful of good ones out there and the same is true for store techs. They are just hard to find. Especially here in Oklahoma where we only have TWO service and repair locations in the entire state...
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Half the time it isn't the techs fault. It comes down to the training. Imagine how many handhelds there are to learn...
And if you are on these forums you most likely know quite a bit about your device, it's difficult to learn every aspect of all phones. And some are just worse at finding the way to resolve the issue...