|
Downloaded, installed, and am getting no internet access. Getting the 1012 or 1021 error. Called sprint, got disconnected the first time after 5 mins on hold, disconnected the second time after 25 minutes on hold and 5 mins with csr, and am currently on phone for 1hr 19 mins and counting with another csr trying all kinds of stuff to get it to work.
This rep is giving up and switching me to escelation.
Update: Rep say to wait 72 hours and then call back in to customer service and ask csr to 'look up my notes to see if they have been updated'
Hopefully, it will just start working again in 30 minutes, like rshartog. Here's hopin!
Update 2: Called back after 24hrs. Got a human after only 5mins on hold. Human says 'remove battery for 4 minutes, then try internet and tell me the error you see', I do so, and it works.
Last edited by johnniwalker; 12-13-2007 at 12:39 AM.
Reason: updated info
|