[shatner]

Well my saga may be over, I dont want to jinx anything but after speaking with Corporate Exec Suppor for weeks with a board review case ultimatly denied, visiting a dozen ASCs corp. service centers miles away, and worst of all 5 crappy refurb TPs. I believe I have been sent a NIB replacement TP2. I still dont believe it but after calling *2 last night talking to a helpless CSR in advance technical support, then further to a sypathetic and empathetic manager in escalations, the statement, "a TP2 would be the most compatable to your phone Mr. XXXX where you would like that shipped?" Flabbergasted I asked him to repeat that statement and had him send it to my office, will be here on Monday. I called this morning because my expected email confirmation had not arrived, the *2 CSR confirmed it has been ordered and is a TP2.

Back to my original success call... I offered to speak to any of his superiors to commend him on looking for a way to end my bloody trail of failed notes on my account, solving my issue, and securing a customer for the next two years when my contract come around again. He simply replied requesting that I respond positively on my survey. I was even offering to send a handwritten letter to whomever would appreciate to hear that he is a standout employee and manager. Too humble to offer an address.

Anyhow my advice to fellow owners of a chain of crappy refurb TPs, follow the steps outlined in this thread, and THEY CAN DO IT, my account was appearantly notated from the Corp repair center to NOT replace with a new phone! I was told back and forth go to a corp repair center only to be told I would have better luck on the phone. The escalations guy was like, well we need to figure a way around that because this is bullxxxt. The squeeky wheel gets the grease folks, keep on it you will be served, stay calm, polite, persistant, and have a legitimate claim.

GOOD luck, my fingers are crossed for monday!