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Old 12-10-2007, 10:31 PM
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rshartog
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Error 1012: Data Provision

I encountered this error 1012 after upgrading my ROM to 2.17 today. I spent 30 minutes on the phone with Sprint Tech Support. They tried everything including a factory reset, but that did not immediately resolve the problem. Then, a few hours later, a different Sprint Tech Support person CALLED ME BACK! --And he knew what the problem was.

The problem is that the phone needs to do this data provisioning after a ROM install (or a factory reset) before your internet connection will work. If you try to connect to the internet before the provisioning is complete, then it RESETS A 20 MINUTE LOCKOUT PERIOD on Sprint's servers.

In my case, I created the problem myself by setting up "push mail" for my work e-mail immediately after the ROM upgrade. "Push mail" was trying (and failing) to connect via the internet. Each attempt reset the 20 minute lockout period and the attempts were more frequent than every 20 minutes -- therefore an endless loop of failures.

When the Sprint Tech Support had me factory reset the phone, it wiped out my "push mail" settings. While this didn't immediately fix my problem, I noticed about 30 minutes later that I could connect to the internet. After that, I set up "push mail" and it now works fine.

The second Sprint Tech called me back (which still amazes me) too late to fix my problem, but he was able to explain what happened, so I won't make that mistake again.

Hope this info helps in your case.
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