Thread: Sprint replacing damaged 6700 with Mogul
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Old 12-10-2007, 04:25 PM
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InvincibleLiving
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Here are some tips to "make that mogul magic happen"". In a nutshell: Wear a suit, tell em usb wont charge and/or sync, and hard reset device and tell em it wiped your contacts and subtely remind them you cant sync/charge. Details below...

1. wear a suit: There's a saying that "Suits dont lie." When you walk in looking like business no matter your age, or anything else, they are more attentive to you. And hey if a suit bags you an upgraded phone then it's worth the price of admission alone, imo.

2. tell them right off the break that the usb on the device wont charge or sync with any of your chargers or pc's. Most times they wont even bother to test when they hear this.

3. Tell them that it randomly did a hard reset and wiped out your contacts and sensitive info! The Hard reset gives you an immediate issue that they cant fix no matter what they do from the store. So then it pretty much forces their hand to replace your device sight unseen.

4. If you get any static and they tell you they'll "order a replacement that will arrive in x amount of days" tell them you have to go on a business trip in two days and you need to be back up and running before then. *You most likely wont even have to break this one out, it's just for if they say they cant 'do' anything else.

If you always remember to make your situation IMMEDIATE, and make it UNFIXABLE from the store, they'll take a walk to the back, and come back with the pretty yellow brand new box containing a mogul.

If it looks like they dont have any moguls in stock or that they may stick you with a refurb mogul or 6700, just say that you cant wait and that you NEED your phone issues resolved and try another sprint store in the area.

One more tip to go by, you should go to the store right after the mid-day lunch rush say 1:00-2:00pm. Usually the best techs are scheduled to work thru the rush and take lunch once the store slows for the day. This increases your chances of getting a lazy tech who wont even look at your device...

These are just some things that i've either done myself or observed by others doing them time and time again.
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