[Wally_Gator]

Not that I have much to add to this..
I was referred to this forum by a colleague. My TP was starting to act up and I lived with the issues until they got to the point of unreliability. Meanwhile, I spent DAYS reading the entire thread. So, with the knowledge I gleaned from this thread I went to one store. My original TP was replaced with refurb unit. Ok, I wasn't one of the lucky ones.. But that unit started to act up within a week and I was given the store managers email. After contacting him, I was ordered a nib TP2 that I have now had almost a week and love it.
In my case, courtesy worked as well as a sympathetic store manager.
Now, am I smarter for reading the whole thread or have I lost some IQ points..
Time will tell.. But I do have a shiney new phone...