[Arterion]

UPDATE:

Went to the ASC to pick up my refurb TP. It has the same texting bug, of course. The lady I worked with originally wasn't there. The guy tech was nice, but I showed him my problem persisted, and he said basically I had no options. I had to live with the bug, or pay to buy a new phone. He suggested I wait a year and upgrade to something else.

I told him I wasn't happy with that, that I needed a phone that worked for texting, which is why I bought this one. He told me I should just "google around" for a solution, that something was probably out there "on a forum or something", that there might be a "registry hack". How unprofessional. I shouldn't have to spend my time fixing Sprint's problem. Even though I actually CAN do that, it shouldn't be something expected of customers. Most customers don't have that level of expertise. I said nothing to him that indicated I had that level of expertise. I was actually playing dumb.

So, I called *2, and went to Tech support. Ended up in finance somehow, and he so he transferred me straight to Advanced Tech Support. The rep told me he didn't understand why the store didn't put me in a TP2, that Sprint and HTC were trying to phase out the TP because of its issues. I told him the store offered me some other devices, but none of them were comparable, which he agreed with. He also understood the problem perfectly, and the significance of why it was a major inconvenience.

He put me on hold about 10 minutes while he was checking on the issue. He came back and told me that he was talking to someone else (either his supervisor or a co-worker, I wasn't sure) and that he so far hadn't come up with any known issues about this problem. He asked if it would be all right for him to call me back after he did some more research, and I said sure. Right now I am waiting for him to call back. Here's crossing my fingers that he actually will call back and just give me the damn TP2.