[sHockz]

I was an avid Mogul user for about 2 years. Loved the phone. I knew it inside and out, and the last thing I ever wanted to do was move to a new hardware/software combo I knew nothing about. But, I did it, and moved to the HTC Hero. I love it to death, and am extremely happy I moved platforms.

However, I felt Sprint screwed me with the Mogul. I originally paid like $250 for the Mogul, and had problems with it after 2 months of owning it. I had every single problem you could imagine, and finally, I got a new Mogul that didn't have as many problems as the rest. I kept this phone for a long time until it finally decided to enter the boot loader for 48 hours. A week later, I show up to Sprints Repair Center with the idea that I can get a new phone from Sprint that doesn't have inherent problems from the factory. I wasn't sure which phone I wanted to move to at the time, but I was sure I didn't want a refurb mogul. Well, after discussing my issue with the Sprint Rep, he ordered me a refurb Mogul. I told him I would bring every refurb Mogul in that didn't work properly the day I received them. So, guess what....my refurb Mogul gets in, and the keyboard doesnt work properly. Doubling letters up, failing to recognize key presses, etc. The typical. I take it to Sprints Repair Center, and gave them the "I told you so." They ordered me another refurb. Same thing happened. They ordered me another one. Same thing. At this point in time, I am getting sick of this game, and I have realized that the Sprint Repair center isnt going to do it for me. So I start calling sprints retention department. Every person I talked to didnt hardly want to offer me anything. I got offered a $70 instant credit, then offered a $50 credit the next time I called. I called Sprint's retention department several times and even emailed Dan Hessey about the inherent flaws about the Mogul, and never received a response. So finally at about my whits end, I call retention one last time....and I get some guy who is AWESOME. The dude hooked it up with $70 instant credit to my account, and then another $480 credit to my account over the next 2 years. Basically he took $20 off a month for 2 the next 2 years. He also offered to upgrade me to the Touch Pro for free. I declined. This was already enough to convince me to go out and buy the HTC Hero. THANK YOU Mr. Anonymous from Sprint Retentions, you actually made a customer happy. Now I am actually paying less for my plan than I was with the Mogul, and got the Hero for only $100!! I consider this a win for me, and for Sprint.

So, sorry to say....I will have to wave "goodbye" to the Mogul forum. For those of you looking to upgrade, try calling retentions. They are the only ones with real power it seems. Good luck!