Quote:
Originally Posted by powerpcgeek
Once your bill is jacked, it's always jacked. When I was a subscriber, I called customer service to clear it up but that was pointless. So I said I was gonna switch providers. Their response: 'Okay'. Obviously customer retention is not very high on their list of priorities.
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I recently had a few issues with Sprint, and I'd have to agree that they really don't seem to give a rat's behind. I do NOT expect someone to kiss my butt (" Oh, I'm sorry to hear that, Sir" ), however I would like a company that cared. I told the lady I spoke with that I've accepted that for the serviced I need, Sprint is the cheapest, and I'll have to live with the fact that the customer service sucks. 2 days after getting my new phone and offering my soul to sprint for another 2 years, I had a friend ask me about my new Hero & sprint. I told him it's a great phone, but i couldn't recommend sprint to anyone I liked.