[GIZELLE]

FOr you to hard reset, as stated b4, press and hold center key (make sure u r pressing the small center only), press and hold vol dwn key and then press and hold the power button. You need to use both hands to do this. You will use right hand to thold power down. The important one is the center key 1st,

Once you do this chek in the thread for wipe device cab.