Same thing happened to me...
First Uninstall Pocket Shield...
Soft Reset...
Reinstall Pocket Shield...
Next...Open Pocket Shield...
Go to the bottom of the Screen...
Click on Phone...
New Window will Open in PS...
I've checked Protect in Coming Calls and I've checked
Slide to answer Calls...
Click on the Green Plus Sign ...
Screen will open ...
I've put a check in The Volume Control Box ...
and don't check anything else...
Click Ok...
This will take you back to the Main Screen of PS...
Click on the Big Green Check Mark on the Left Side of the bottom of the screen...
This will save your settings and you will have the original HTC Dialer Screen...
Soft Reset...
Done Deal...
