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You might not have the right codec installed. If you google for klm codec pack (k-lite mega codec pack), it installs a ton of commonly used codecs for video playback, and also installs a great video player (media player classic). I know for sure that if you install klm codec pack that you can play mp4's with media player classic, and probably with windows media player as well.
all of that stuff only applies only if the problem is the video format. It might be something wrong with your mogul though, in which case the klm codec pack wouldnt do anything.
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