Quote:
Originally Posted by TC1
I'm sorry, but those Sprint folks must really be clueless when it comes to customer service, this one is a beauty:
"5) Are all Bluetooth Headsets compatible with the Mogul? No, Bluetooth headsets are not universally compatible with all handsets. Therefore, issues a user may encounter with a Bluetooth headset may not be attributable to the handset."
Ok... they just stated for the record that not all BT headsets will work with the Mogul. That's a big admission. Fine. So I'm a customer with a Mogul reading this... and my next obvious response is... "OK... SO WHERE IS THE LIST OF COMPATIBLE HEADSETS???"
<shakes head in disbelief>>
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Although it's good to see Sprint communicating with its customers, my sense around the message is 'damage control'.
They are saying (1) 2.17 doesn't really fix BT and roaming problems adequately, (2) our testing doesn't work so we may use you guys as beta testers, (3) we don't know which BT headsets work and why others don't work, (4) Mogul doesn't have enough memory for WM6, ....
It's nice to see apparently honest communication, but the content of the message disturbs me. I think they know the Mogul is a cluster***, but they don't know how to fix it.